FAQ

Frequently Asked Questions

What type of Fixing Systems can you supply for Glass Whiteboards?

There are 4 ways PROWITE™ Glass Whiteboards can be wall mounted. Not all methods are available with all glass whiteboards.

To see detailed descriptions of various methods including Direct Fixed, Slotted Holes, Edge-Mont Brackets, Strip Mount and Concealed Hanging Roles please click here.

Account FAQs

How do I register or login to my account?

Click here to register or login.

I keep getting "invalid email" when I try to login, what should I do?

Please contact us here.

I forgot my password, what should I do?

Click here to reset your password.

How do I change my shipping address in my account?

Once logged in here , Click here to update shipping details.

Payment & Ordering FAQs

How can I pay for my order?

You Can pay via Credit/Debit Card -we use PayPal to manage these transactions. Or you can pay to via bank account transfer. You can also pay on invoice to our bank account if you choose the Purchase Order option.

Can I still cancel or change my order?

Please contact us here.

What is your privacy policy?

Click here to view our privacy policy.

Do you accept layby?

No.

I want to place an order and pick it up, can I pay upon collection?

No.

Pick Up & Delivery FAQs

Can I pick-up my order?

No. We are an online store only with no physical shopfront.

Shipping rates include GST

No

Do you ship to my country?

Yes! We ship to pretty much every country in the world using DHL who are very fast and extremely reliable.

What if I'm not home when the package arrives?

If a signature is required the courier may leave you a card with details to arrange collection from a depot otherwise you can contact us to arrange a suitable delivery address or do get tracking info on your order.

How much does it cost to ship my order?

Order < $50 Shipping is $6

Order < $250 Shipping is $12

Order Over  $250 is Free Shipping

Do you deliver to P.O. Boxes?

No. However if you only have a PO Box for delivery please contact us prior to ordering.

How do I track my order?

Once we’ve shipped out your order, you’ll receive a shipping confirmation with tracking code. Otherwise you can contact us to get an update or tracking code

Returns & Warranty FAQs

I've changed my mind about a product I've ordered, can I return it?

Yes! If you change your mind about an item that you’ve recently purchased, you can return it to us, and we’ll offer you an exchange, account credit or refund. Items must be unused and returned in the original packaging. You will also be liable to pay shipping costs and restocking fees.

How long does it take to replace or return my item?

We aim to process all returns within 7-14 days from the date it’s received back at the warehouse. The number of days may vary however depending on …

I've received my order but there are missing items - what should I do?

Please contact us here.

How do I return my item?

We have an easy returns process. Just place the item back into its original packaging and contact us to arrange collection

I've received the wrong item - what should I do?

While this happens very rarely, if you receive a different item from what you ordered, then please phone or email us straight away so we can rectify it for you.

I've received a faulty item - what should I do?

If you received an item that’s faulty, please email us at with your order details and a description on the fault along with images if you can. We will decide whether the item can be repaired or replaced

Refund Policy FAQs

I've changed my mind about my order, can I return it for a refund?

Yes! If you change your mind about an item that you’ve recently purchased, you can return it to us, and we’ll offer you an exchange, account credit or refund. Items must be unused and returned in the original packaging. You will also be liable to pay shipping costs and restocking fees. Please contact us here.

I still haven't seen the refund back in my account - what should I do?

Please contact us here.

How soon will I get my refund?

Please contact us here.