Frequently Asked Questions
Product Questions & Answers
There are 4 ways PROWITE™ Glass Whiteboards can be wall mounted. Not all methods are available with all glass whiteboards.
To see detailed descriptions of various methods including Direct Fixed, Slotted Holes, Edge-Mont Brackets, Strip Mount and Concealed Hanging Roles please click here
Account Questions & Answers
Payment & Ordering Questions & Answers
You Can pay via Credit/Debit Card -we use PayPal to manage these transactions. Or you can pay to via bank account transfer. You can also pay on invoice to our bank account if you choose the Purchase Order option.
Pick Up & Delivery Questions & Answers
No. We are an online store only with no physical shopfront.
Yes! We ship to pretty much every country in the world using DHL who are very fast and extremely reliable.
If a signature is required the courier may leave you a card with details to arrange collection from a depot otherwise you can contact us to arrange a suitable delivery address or do get tracking info on your order.
Order < $50 Shipping is $6
Order < $250 Shipping is $12
Order Over $250 is Free Shipping
No. However if you only have a PO Box for delivery please contact us prior to ordering.
Once we've shipped out your order, you'll receive a shipping confirmation with tracking code. Otherwise you can contact us to get an update or tracking code
Returns & Warranty Questions & Answers
Yes! If you change your mind about an item that you've recently purchased, you can return it to us, and we'll offer you an exchange, account credit or refund. Items must be unused and returned in the original packaging. You will also be liable to pay shipping costs and restocking fees.
We aim to process all returns within 7-14 days from the date it's received back at the warehouse. The number of days may vary however depending on ...
We have an easy returns process. Just place the item back into its original packaging and contact us to arrange collection
While this happens very rarely, if you receive a different item from what you ordered, then please phone or email us straight away so we can rectify it for you.
If you received an item that's faulty, please email us at with your order details and a description on the fault along with images if you can. We will decide whether the item can be repaired or replaced
Refund Policy Questions & Answers
Yes! If you change your mind about an item that you've recently purchased, you can return it to us, and we'll offer you an exchange, account credit or refund. Items must be unused and returned in the original packaging. You will also be liable to pay shipping costs and restocking fees. Please contact us here.